FAQ

No, we do not have a catalog. We do however update our website daily. 

No, we do not.

No, unfortunately we are unable to ship internationally.

We do not accept international payments. 

We accept all 4 major credit cards, Visa, MasterCard, American Express, and Discover. 

Shipping costs are based on the subtotal of your order. We ship through the USPS. To calculate your shipping cost, please refer to the table below and find the subtotal of your order.

Please email a picture of your broken item to info@christmasmouse.com and our customer service team member will be happy to assist you further.

We're sorry to hear that your package never arrived. Please e-mail info@christmasmouse.com to report the missing package. Please include your name, order number and a daytime phone number.  

Christmas Mouse has store locations located in VA, NC, and SC. We also have a temporary shop during the month of November in Charlotte, NC at the Southern Christmas Show. For address information and hours for all store locations please visit our store hours and locations page.

For Southern Christmas Show info, directions, or tickets, please visit the official Southern Christmas Show website.

Customer service is available by email info@christmasmouse.com Or to leave a message on our toll free number please call 1-888-437-5635. A customer service representative will respond back to you as soon as we are available. Please note our office hours are M-F 8:00am-4pm.

Please email info@christmasmouse.com 

Go here to lookup a card's balance.

It depends, some items are sold as sets, some are sold individually. Generally, if an item is sold as a set, it'll say Set of 2, 2 Piece Set, 2 Pack, or something along those lines. Otherwise, the item is sold individually. Additionally, if you see the world Style and a dropdown menu allowing you to choose which style/design/color you want, then it is sold individually.

Style means that the item is sold individually. You may purchase the complete set if you wish. To do so, you will need to add each style to your cart individually. If for example the item is priced $8.00, you will need to purchase one of each style for $8.00 each. If there are 3 styles, then that would be $24.00 total (plus any applicable shipping charges and taxes).

To purchase multiple styles of the same item, pick your first style choice from the dropdown menu, then click Add to Cart. This will take you to the shopping cart. If you want to add additional styles, click the blue link with your item's name/description to go back to that item. Next, click the dropdown menu and pick your next style, then Add to Cart. Repeat these steps for each style you wish to purchase.

If you want to purchase multiple pieces of the same style, add the style to your cart like normal and then pick the quantity you wish to purchase of that style in the shopping cart.

Yes, if available in stock please order on our web site. 

If unable to order on our web site please email info@christmasmouse.com

Please email a picture of the item that you received to info@christmasmouse.com and include the correct spelling/information and we will be happy to assist you further.

No, Christmas Mouse is a retail company and thus we do not make, manufacture, or produce customized ornaments or decorations.

How Many Lights Do I Need For My Tree?

The number of lights you will need for your tree really comes down to personal preference. Too many and your ornaments and garlands will be obscured by all of the light. Too few and nothing will be visible. Below is a listing of general recommendations for the number of lights you might want based on the size of your tree and the type of lights you want to use.

Lights Sizes, Types, & Wattages

• Miniature/Midget - One of the most common types of Christmas lights. These are probably the type you have on your tree. They come in incandescent and LED varieties. Their wattage varies from 0.5 to 2 watts. The base is able to snap into the light socket rather than having a screw base like traditional light bulbs or larger Christmas lights.
• C6 - This size of light used to be very common and was one of the first sizes used for C light bulbs. They are much harder to find in modern times and usually are only available as LED.
• C7/Retro/Vintage - The lights are what most people think of when they hear the phrase retro Christmas lights. They were once very common on trees 30+ years ago but in modern times the miniature or midget light has supplanted their use. They are screw in, around 5 watts, and are sold in incandescent and LED. Typically bubble lights will be this size. We also have flicker flame bulbs that are this size. You might also see this size for some types of nightlights.
• C9 - Generally these are for outdoor light sets as they are of a larger size, brighter, and run hotter. Typically they use about 7 watts of energy which also their brightness level. Their base is the screw in type and they are available as LED lights. Incandescent ones are also manufactured, however Christmas Mouse does not currently carry C9 incandescent lights.
• G20/G12 - These lights are somewhat similar to miniature lights in the ways they are used but have a faceted or crystal-like appearance. Typically the base is screw in as opposed to the snap in type for miniature lights. Additionally the bulb portion is usually a globe shape rather than a spire or cone type shape like on mini lights.
• M5 - These lights are even more similar to miniature lights, being the same size and shape. In fact, without closer inspection you might think they were minis. But their true identity is revealed when the lights are turned off and you can more easily see the facets (like on the G series of lights).
• Rectified Conical/Wide Angle - These lights differ quite a bit versus mini lights. Their base is similar, but their bulb structure is short and stubby, like a small can versus the long cone shape of mini lights. They are typically found in the LED variety and their appearance can be very bright and intense unless reflected.
• Bubble Lights - As mentioned above, these generally use the same base as C7 lights. As heat is needed to make the bubbles appear, they are most typically sold as incandescent lights as these burn hotter than LED. They can be safely used on trees and garland and can be found in both indoor and outdoor varieties. However our bubble lights are indoor use only unless otherwise stated.

How Many Strands of Garland Do I Need For My Tree?

Just like with lights, the amount of garland you will need for your tree depends on how full you want your tree to look. Garland is typically used to accent the tree and fill in gaps where ornaments can't reach.

Too much garland can make your tree look cluttered and might be considered tacky by some. Too little and your tree may look bare or empty. As with Christmas lights, it's all about finding the right balance and what works for you. Below is a chart with some general guidelines.

Typically we recommend one 9 foot strand of garland per foot of tree. So if you had a 9 foot tree, you'd want 9 strands of 9 foot garland to fully decorate your tree.

Below is a chart showing the recommended number of strands of garland based on the length of the garland and the size of your tree.

Sizes and Types of Garland

Garland typically comes in sizes ranging from 6 Feet to 12 Feet long. There are many different kinds. Artificial pine tree garland simulates decorating with real pine tree branches. Novelty garland is another popular type.

You can find garlands that are made out of plastic, wood, glass, acrylic, and more. There's also garlands that are strands of candies like gumdrops or M&Ms, seashells, peppermints, marshmallows, beads, popcorn and cranberries, and more!

Finally, there's lighted garland. This combines the look of artificial pine branches with beautiful Christmas lights, helping you create a warm and inviting holiday display!

Sometimes some of our water lanterns may not be working as intended. Most of them are supposed to light up and blow and/or swirl glitter around inside to simulate snowfall or a snow globe type of appearance.

If this happens to yours, please try the following.

• Please allow your lantern to stay on for 15-30 minutes to allow time for the water to be heated up. Some of these function similarly to old fashion lava lamps and need time to activate.
• Please note, batteries are not included with our lanterns, so in order for it to function you will need to add new batteries. Some take AA, some take AAA, some C, etc.
• Please also be sure to switch the switch to on on your lantern.
• If your lantern still isn't working, you can also try tapping the bottom on/near the battery cover. Sometimes this helps.
• Additionally, you can also try tilting the lantern back and forth in your hands a few times as this can sometimes help the swirling/movement to start up.
• Finally, if you still can't get your lantern to work, please email us a picture of your lantern to info@christmasmouse.com and we can try to assist you further.

Yes, due to the high volume during the holidays and the unprecedented amount of people shopping online, all shipping carriers are experiencing delays with deliveries of orders/packages throughout the entire country. There may be days where the package is not being scanned by the carrier but is still being moved through their system. Because of the huge amount of packages, they are unable to scan every package at every stop.

It may look like your package is sitting in one place for a few days, but a lot of the time that is just because they don't have time to scan it at each stop along the way. Please allow for a few more days for tracking to be updated and/or your order to be delivered.

You can also sign up for text and/or e-mail alerts about the status of your package on the tracking page for your order at the USPS website.

We apologize for any inconvenience this may have caused you and thank you for shopping with us.